Services
Network Operations Center (NOC)
With NOC services our primary focus to supplement customers' existing Network and IT resources by managing 24 x 7 infrastructure uptime and performance. SperaSoft provides NOC monitoring and tier of support that helps customers to achieve:
- Reduction in downtime
- Rapid resolution of incidents with 24 x 7 x 365 support scenario
- Increase end-user and customer satisfaction
- Increase job satisfaction of IT support and Operations staff
Network Operations Center (NOC): Three Levels of Support
Tier 1 Support
- Alarm Monitoring and Incidents Handling
- Performance Monitoring
- First point of contact for client's issues
- Managing all requests and providing coordination services
- Categorizing issues and assigning issues to appropriate groups
- Problem diagnosis, categorize and assign issues
- Providing issue tracking and reporting
- Performing basic level of problem determination
- Issue escalation and communication
Software Development Services
Offshore outsourcing provides all the benefits of local outsourcing with the additional value in resource availability, lower cost, higher quality and improved time-to-market. Besides providing more manpower and specialized knowledge for projects, it also helps in accessing additional capacity on demand, quick integration of technologies, and speedy application development time.
We provide a wide range of software solutions and services. We also provide these professional software outsourcing services to other IT consulting companies. SperaSoft specializes in: Read Book page »
