Network Operations Center (NOC): Three Levels of Support

Alarm Monitoring and Incidents Handling
Performance Monitoring
First point of contact for client's issues
Managing all requests and providing coordination services
Categorizing issues and assigning issues to appropriate groups
Problem diagnosis, categorize and assign issues
Providing issue tracking and reporting
Performing basic level of problem determination
Issue escalation and communication
Trouble Ticket Management (responsible for opening, updating/managing and closing site issues, trouble tickets, and enhancement requests)
Routine System Maintenance
Changing Request Handling
Trouble ticket escalation and follow up

Functional and Technical build specifications
Change Control
Proactive system management
Troubleshooting including performing hardware and fault detection (working closely with system and software engineering)
Maintenance activities
Troubleshoot day to day technical issues
Infrastructure Operations support
Reporting (including daily, weekly and monthly performance reports)
Basic system configuration and troubleshooting

Services